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Within the United States: Over Ground Freight shipping from certified DOT carrier.
Domestic packages typically arrive 3-10 business days from date shipped.
Items will generally be shipped within 72 hours from the time of purchase when stock is on hand.
When the stock is not on hand, the bike(s) will be shipped within 72 hours of clearance and release of the bikes from US Customs direct to the consumer at the shipping address provided by the consumer.
We ship bikes all around the world. Please contact us to go over the details for international shipping. The Consumer will be responsible for the cost of each Lopifit Bike and all related shipping, customs and duty charges into the respective country the bike(s) is being shipped to.
ORDER CANCELLATION POLICY – STOCK ON HAND
If a consumer places an order for a Lopifit Bike to be shipped to their location, a 100% deposit for the bike and associated shipping and handling costs are collected by Lopifit US MexCarib. If the consumer decides to cancel their order prior to the bike being picked up by the freight carrier, the consumer will receive a one hundred percent (100%) refund of its total deposit less handling fees if a credit card was used as the method of payment.
If the consumer decides to cancel their order after any fees have been incurred by Lopifit US MexCarib and or after the carrier has picked up the bike and the bike is en route, there is a twenty-five percent (25%) restocking fee. Therefore the consumer will receive a seventy-five percent (75%) refund of its total deposit less all costs and charges incurred by Lopifit US MexCarib and Walking Bike for the pickup and return of the bike by the carrier.
ORDER CANCELATION POLICY – STOCK NOT ON HAND
As a result of the overwhelming demand for our electric walking bicycle, Lopifit, at times our production facility cannot keep up with that demand. This means that from time to time our worldwide network of independent distributors will have to create a reservation list for consumers interested in purchasing a Lopifit bike. Reservations for a bike to be delivered in the near future are taken on a first come first paid deposit basis.
In the event Lopifit US MexCarib does not have stock on hand to ship a bike to a consumer immediately upon the submission of their order, Lopifit US MexCarib uses the reservation list method to take reservations from a consumer wanting to be guaranteed a Lopifit bike from the next container arriving for distribution in its region. Consumers are required to submit a one hundred percent (100%) deposit at the time the order is placed based on the cost of each bike and related shipping and handling costs to secure their bike reservation.
Generally speaking, the consumer can expect the next container to arrive at the US port of entry within 90 to 120 days from the day the reservation is made. Lopifit US MexCarib remains in regular contact with its consumers who have reserved a bike(s) with shipping updates, delivery schedules etc.
If a consumer cancels their Lopift Bike order prior to the container leaving the manufacturing port of origin the consumer will receive a 100% refund of the deposit money submitted to Lopifit US MexCarib less handling fees if a credit card was used as the method of payment.
If the consumer cancels their Lopift Bike order after the container has left the port of origin the consumer will receive a 90% refund of any and all deposit money submitted to Lopifit US MexCarib less handling fees if a credit card was used as the method of payment.
If the consumer cancels their Lopift Bike order between notification that container is arriving at the US port of entry within 48 hours and delivery of their bike has already been scheduled, the consumer will receive a 75% refund of any and all deposit money submitted to Lopifit US MexCarib less handling fees if a credit card was used as the method of payment in addition to and any other related fees incurred by Lopifit US MexCarib.
Refunds are processed and mailed out by a certified carrier with a tracking number attached to the refund within 30 days of the cancellation request. ALL cancelations must be made in writing via registered USPS or other certified carrier mail or via email with the time and date of when the email was sent.
Lopifit US MexCarib does not offer a return policy for bikes that have been received, unboxed and assembled by a consumer.
Lopifit US MexCarib strongly encourages each potential buyer to take the necessary steps to make sure they want to finalize their purchase and receipt of a Lopifit Bike prior to placing their order and before the bike is shipped and received by the consumer. We also highly recommend that all consumers contemplating buying a Lopifit Bike take a test ride on a Lopift before placing their order if possible. Contact us and we will work with you to find the closest Lopift to you where a test ride may be made available prior to the purchase commitment.