Within the United States: Over Ground Freight shipping from certified DOT carrier.
Domestic packages typically arrive 3-10 business days from date shipped.
Items will generally be shipped within 72 hours from the time of purchase when stock is on hand.
When the stock is not on hand, the bike(s) will be shipped within 72 hours of clearance and release of the bikes from US Customs direct to the consumer at the shipping address provided by the consumer.
We can ship bikes all around the world. Please contact us to go over the details for international shipping. The Consumer will be responsible for the cost of each Walking Bike and all related shipping, customs and duty charges into the respective country the bike(s) is being shipped to.
Due to the overwhelming demand for our amazing electric walking bike, Walking Bike America's production capabilities has historically not been able to keep up with demand. Therefore, Walking Bike America's offers a reservation list system that allows consumers who have made the decision to purchase a bike to pay for the bike in full which will guarantee the consumer a bike in the color of their choice from the upcoming shipment of bikes. The consumers placement on the reservations list is on a first paid first reserved basis. Any consumer who does not wish purchase the bike and be placed on the reservations list can wait for the shipment to arrive and contact us to see if bikes are available from any given shipment.
ORDER CANCELLATION POLICY – STOCK ON HAND
Once an order has been processed there is a minimum "restocking fee" of 10%. If a consumer places an order for a Walking Bike to be shipped to their location and then decides to cancel their order prior to the bike being processed and prepared for shipment, the consumer will receive a 90% refund of the total amount collected. If the consumer decides to cancel their order after the bike has been processed and prepared for shipment and or picked up by the carrier for delivery, the consumer will receive a 75% refund of the total amount collected.
If the consumer decides to cancel their order after the carrier has picked up the bike and the bike is en route, the consumer will receive a 70% refund of the total amount collected.
ORDER CANCELATION POLICY – STOCK NOT ON HAND
As mentioned above, as a result of the overwhelming demand for our electric walking bicycle, Walking Bike America's and our production facilities cannot keep up with that demand. This means that from time to time our worldwide network of independent distributors will have to create a reservation list for consumers interested in purchasing a Walking bike. Reservations for a bike to be delivered in the near future are taken on a first come first paid deposit basis.
In the event Walking Bike America's does not have stock on hand to ship a bike to a consumer immediately upon the submission of their order, Walking Bike America's uses the reservation list method to take reservations from a consumer wanting to be guaranteed a Walking bike from the next container arriving for distribution in its region. Consumers are required to submit a one hundred percent (100%) deposit at the time the order is placed based on the cost of each bike and related shipping and handling and processing costs to secure their bike reservation.
Generally speaking, the consumer can expect the next container to arrive at the US port of entry within 90 to 120 days from the day the reservation is made. Walking Bike America's remains in regular contact with its consumers who have reserved a bike(s) with shipping updates, delivery schedules etc.
If a consumer cancels their Walking Bike order prior to the container leaving the manufacturing port of origin the consumer will receive a 100% refund of the total amount collected less any costs associated with securing the order.
If the consumer cancels their Walking Bike order after the container has left the port of origin the consumer will receive a 90% refund of the total amount collected less any costs associated with securing the order.
If the consumer cancels their Walking Bike order between notification that container is arriving at the US port of entry within 48 hours and delivery of their bike has already been scheduled, the consumer will receive a 75% refund of the total amount collected.
Refunds are processed and mailed out by a certified carrier with a tracking number attached to the refund within 30 days of the cancellation request. ALL cancelations must be made in writing via registered USPS or other certified carrier with a tracking number. The consumer must also send us an email notification of their intent to cancel and provide the tracking number from the carrier used to send the cancellation request.
Walking Bike America's does not offer a return policy for bikes that have been received, unboxed and assembled by a consumer.
Walking Bike America's strongly encourages each potential buyer to take the necessary steps to make sure they want to finalize their purchase and accept receipt of a Walking Bike prior to placing their order and before the bike is shipped and or received by the consumer. We also highly recommend that all consumers contemplating buying a Walking Bike take a test ride on a Walking Bike before placing their order if possible. Contact us and we will work with you to find the closest Walking Bike to your location where a test ride may be made possible prior to the purchase commitment.